Technical Problems

The crash problem may be also caused by some error occurred during the installation process. Uninstall the program, turn off your Firewall and download the most recent version from here. Make sure you've closed all other running applications before the installation.

Convert Video/DVD

2. To what format should I convert video to preserve the best quality possible?

If the size of the output file is irrelevant and only quality matters we would recommend you to choose MPEG2 - Best Quality on the tab Advanced.

3. The converted file is too large. How can I reduce size of the output video?

The file size mainly depends on the Bitrate: the lower Bitrate you choose the smaller files with worse quality you get. Optimal Bitrate (for .avi file) is 800 kbps.

If you use Dixv codec please do the following:

- Tap 'Settings' button on 'Advanced' tab.
- Tap Dixv Video Codec 'Options' button.
- Change Bitrate.

If you use Xvid codec please do the following:

- Tap 'Settings' on 'Advanced' tab.
- Tap Xvid Video Codec 'Options' button.
- Tap 'Target Quantizer' button and it will change to 'Target Bitrate'.
- Change Target Bitrate.

4. The quality of converted file is rather poor. How can I increase the quality?

The video quality depends on the Bitrate: the higher Bitrate you choose the larger files of better quality you get.

If you use Dixv codec please do the following:

- Tap 'Settings' button on 'Advanced' tab.
- Tap Dixv Video Codec 'Options' button.
- Change Bitrate.

If you use Xvid codec please do the following:

- Tap 'Settings' on 'Advanced' tab.
- Tap Xvid Video Codec 'Options' button.
- Tap 'Target Quantizer' button and it will change to 'Target Bitrate'.
- Change Target Bitrate.

5. How can I change the frame size of the output video?

- open Movavi Video Converter and add the files you would like to convert to the 'Source File' list;
- tap 'Advanced Settings' button (-Settings-) on 'Advanced' tab;
- tick off 'Video same as input';
- change either 'Width' or 'Height'.

6. Can I increase the volume of the output video?

You can change the volume only of AC3 sound (DVD):

- choose 'Preferences' in Tools Menu;
- increase AC3 volume.

7. There are "black bars" on the converted video. What should I do?

When the original video has one resolution (e.g. 720x480) while you convert it with some other resolution (e.g. 720x576) Convert Video adds black bars so the output video would not be deformed. We might recommend you to try the other Resize method:

- click 'Settings' on Advanced tab;
- choose Stretch/Crop Resize method.

8. When playing or converting my videos I don't have sound (video).

You don't have the appropriate codecs installed on your computer. Download this Codec Pack to get all popular codecs installed on your computer.

9. Video and audio are out of sync, when I play or convert files.

Make sure the original video doesn't have the sync problem. If the input file plays fine from beginning to end please:

- upload the original video to ftp://movavi2.com/incoming/
- tell us what settings on what tab - e.g. Advanced - tab do you choose

If you are not familiar with uploading to ftp, please, read step-by-step instruction:

Open Windows Explorer; Type: ftp://movavi2.com/incoming/ in Address field and press Enter; Drag the file you would like to upload to the Windows Explorer window; Close the window after the copying process is complete.

10. I have DVD with several audio tracks in different languages. Can I define which one I want to be converted?

Open DVD and press the Blue Arrow button in the Opened Files area, then select the audio stream you need.

11. PSP doesn't recognize MP4 files from Movavi VideoSuite.

Sony has released the new version of PSP system. Movavi VideoSuite converts files for the new version now. Please visit Sony's web site http://www.sony.com and update your PSP's system to the latest version.

12. When I add file there is the error: File not found.

The file name you try to open contains symbols that can not be interpreted by Movavi software. We would recommend to rename file. If the problem remains:

- Make sure the file is not opened in any other application.
- Make sure that output folder is located on the hard drive as Movavi software can not save directly to CD/DVD disks or connected devices.

13. When I add file there is the error: Can't open file. Unknown format or corrupted file.

Check if the format of the file you want to add is supported by Movavi VideoSuite. You can find the list of all supported formats here.

If the format is supported, make sure you can play the file in any other video player. If you can play your files in other video players please send us this file to support@movavi.com. It could be up to 20 Mb in size.

Remember! The file can be copyright protected. Movavi VideoSuite does not support protected files.

14. When I convert my video the program says: Can't write the output file.

Please make sure that
- your file is not corrupted; try to play it in Movavi software to see if the program can play the whole file without problems;
- file name is short contains no unreadable symbols;
- you have enough free space to store output files;
- your output folder is located on a local hard drive.

15. Convert Video/DVD tool shuts in the middle of conversion.

Make sure the file which you convert is not corrupted. Try to play it in the program from the beginning to the end. If it plays alright all the way through, then try to change the output directory and output format.

If the problem still remains, contact our Support Team at support@movavi.com and provide full information of the problem.

16. Convert Video/DVD crashes with Windows Error every time I try to convert MOV files.

Install the most recent version of QuickTime.

17. Converted files can't be played in any program.

It may happen because of lack of appropriate codecs. Please download this Codec Pack, to get all popular codecs installed on your computer.

Capture Video

18. Capture Video does not recognize my camera.

Capture Video module transfers video from DV cameras and supports direct video capture via FireWire/i.Link (IEEE 1394). If your camera supports DirectShow it should work fine with Capture Video module. We would recommend you to reinstall the camera drivers.

19. There is no preview while capturing.

Please make sure that

- 'Preview' option of Capture video is ticked on;
- camcorder is connected and turned on;
- camcorder is recognized by Movavi software and by the operating system.

20. There is no sound in captured video.

Test all the Audio Capture Devices from drop-down menu. If the problem remains, we would recommend you to re-install the drivers for the camera.

21. I can not open captured video in any module except Convert Video/DVD.

The capture process results in uncompressed video - raw avi - which means you receive an extraordinary large file of the best quality possible. Raw avi format is supported by Convert Video/DVD only. Convert it to the format that suits your needs best for future splitting or editing.

Split Video Mode

22. When I set a marker, the error appears: Position of the final marker should be more initial!

The final marker has to be to the right from the beginning marker. The beginning marker has to be closer to the beginning than the final marker.

23. Why 'The same as input' box is inactive when I split DVD videos?

Since VOB is a container format for DVD-Video media requiring special software and VOB files are encoded very much like standard MPEG-2 files we would recommend you to choose MPEG - and MPEG2 in Save Wizard window - Output format.

Edit Video

24. Where is the 'Save' button?

To apply changes and save video please click on the 'Share' button. It will open output settings window.

25. I have selected the filter but the converted video remains the same. What is wrong?

Check if the filter has been added to to the list of Applied filters.

Create CD/DVD Mode

26. Can I change the DVD Themes myself?

We regret that the support of self-made DVD menu templates is still in project, while you can experiment with the existing templates:

- Open C:\Program Files\Movavi VideoSuite 5\Templates\
- Replace the existing .png files with those of your own. Regard the size of original graphics.

27. During the burning process the error occurs: Can't write Audio/Video stream.

Please make sure you can preview the original file(s): select the file and press the Edit button.

If it plays alright try to change the Temporary Folder. It could be not enough space for the temporary files. Choose Edit > Preferences... and change the folder.

28. During the burning process the error occurs: Failed to build Joilet file structure!

This error indicates that one or more of the files you burn has a long name that can not be interpreted by Movavi software. Please rename the file.

29. During the burning process the error occurs: EPID_BURN_DVDVIDEO_VTS.

Check if your DVD-ROM drive does not malfunction, you choose right 'Disk Type' and use a writable DVD disk.

We might also recommend you to use DVD discs of some other manufacturer and reduce Burn speed - Burning/Saving Wizard window.

30. The program does not recognize my DVD drive.

Please run the Device Diagnostics and check if your device supports the feature you try to use. If you CD/DVD drive is not recognized, please contact our support at support@movavi.com

31. My DVD Player does not recognize the created DVD disc.

Try DVD discs of some other manufacturer and reduce Burn speed - Burning/Saving Wizard window.