What payment methods do you accept?
We accept Visa/MasterCard/EuroCard, Discover/Novus, American Express, Diners Club, WebMoney, JCB, UKash and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We also accept PayPal - USD/EUR, Bank/Wire Transfer, Fax - Credit Card, Purchase Order. If you choose to pay by , PayPal, Wire Transfer, Fax - Credit Card or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
Do I have to pay sales tax?
We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.
Since July 1, 2003 VAT (Tax) are applied on all Digital products sold into the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy Luxembourg, The Netherlands, Greece, Portugal, Spain, Sweden and The United Kingdom.
Can I order without a credit card?
In addition to Credit Cards, we accept PayPal, WebMoney, Fax Orders, Purchase Orders and Bank/Wire Transfers.
If you choose to pay by Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
What is your upgrade and update policy?
As a registered customer of our product you are entitled to free minor updates. But you may have a major update with a discount!
Please fill in the form to upgrade your Movavi Video Suite or Movavi Video Converter for 30% OFF.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
How do I enter a shipping address?
If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.
If you do not want the product shipped to same address as your billing address, please select ""No"" and you will be prompted for shipping information after you hit the submit button.
Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.
I want to receive your program(s) on CD. What should I do?
To receive a Backup CD with the installation files, put a tick to the Add Movavi Backup CD to my order option on the ordering page.
What is Avangate?
Clicking the Buy Now button you can buy Movavi Video Suite through the Avangate online purchasing system. Avangate is one of the biggest registration commerce providers guaranteeing safety of your payment information. Avangate also lets you buy the program with your credit card, via a FAX Order, PayPal, Wire Transfer and other purchase methods.
When will I receive my purchased program and how will I register it?
You should receive your activation key via e-mail in a few minutes after the purchase. To activate the program,first of all you need to download it from our site, install and run it. To activate the program, choose Help > Activate Software... and copy & paste the Key you were sent. Learn more about the activation process for Movavi programs here.
I purchased Movavi Video Suite on-line, but received no order confirmation or activation key.
Was my order received and will my credit card be billed twice if i try again?
You can find all information about your order in your Avangate myAccount at at https://secure.avangate.com/myaccount/
Or you can contact our Support Team here
How long will it take to get your support response?
Generally, we respond within 3 business days.
How can I get the free trial version of the software?
To try Movavi software you need to download the trial version of the program from the site. You can work in the trial version for next 7 days after program installing. Please note that the watermark is added to the video when it's converted or edited in the Movavi software.
What is the Subscription? How does it work?
When you buy a Month-to-Month Subscription, you have the right to use Movavi Video Converter as long as your subscription remains current. Your monthly subscription will renew each month, and the subscription fee will be billed to your credit card automatically until you contact our Support Center and ask to stop the service.
Find all information about our License and Upgrade policies, software transfer between computers, and similar issues.
Learn about our refund policy and the money-back process. Here you will find answers to frequently asked questions about refunds.