Frequently Asked Questions
We’ve created a comparison table that shows the features of each Movavi program. You can learn more about each program by visiting the individual program pages for more information: just click on the name of the program in the table.
You can pay for your purchase using a variety of methods, including:
- American Express
- Bank/Wire transfer
When your payment is complete, you will receive an email with an activation key, which you should enter in the appropriate field in the trial version of the program.
The average time to deliver an email with an activation key is 15 minutes. If you didn't receive the email in this time frame, check your spam folder: it may be there. If it’s not, contact our Support Team.
You can use only one activation key per computer unless your license states otherwise. If you want to use the program on another computer, you’ll need to uninstall it from the first one. This process will only work with computers using the same operating system (either two Windows PCs or two Macs). If you want to use the same program on a computer with a different operating system, you’ll need to purchase a second activation key for the other OS.
A watermark appears on the output file if you are using a trial version of the program. To remove the watermark, you first need to purchase a license and activate the program using the key you receive in the confirmation email. Then you can save the file in the activated version of the program.
Please note that the method for removing the watermark depends on the program. If you edited a video or photo in the trial version, don’t forget to save the project file. After activating the program, open the project and export the video or photo again. In other instances, you can just repeat the actions with the original file (for example, convert the file a second time).
Usually, our technical support will respond within 3 business days. If your question is very urgent, try looking for an answer in our knowledge base first.