Você não é elegível para um reembolso se o arquivo a ser convertido estiver corrompido ou em um formato não suportado pelo Movavi Video Converter. Consulte a lista completa de formatos.
Qual a diferença entre uma licença pessoal e uma licença comercial?
Get the personal license if you are planning to use the program for non-commercial purposes at home. The business license is designed for commercial use of the program in a business environment. Personal and business versions of the program itself usually have the same functionality unless the product description says otherwise.
Quero um reembolso. Como faço para devolverem meu dinheiro?
If you experience technical or other problems that cannot be solved, you can get a complete refund of your purchase price within 30 days. Check our Refund Policy to find out if you are eligible for a full refund.
Posso usar uma licença para instalar um programa em vários computadores?
One license key can only be used to activate the program on a single computer, unless otherwise stated in the offer. If you want to use the program on multiple machines at the same time, you need to buy the appropriate number of separate license keys.
Perdi minha chave de licença. Como faço para recuperá-la?
Visit Movavi Support Center and enter the email address you used for the purchase. We can then resend the key to that email address.
Within 15 minutes of purchase, you will receive an email with a download link and activation key in the email account you used to make the purchase. Use these to download and activate the program.
O que é uma licença vitalícia?
Lifetime means forever! When you buy a Movavi product, you can use the version you bought for as long as you wish. You are eligible for all minor updates within this version at no cost, but you’ll still need to upgrade to a newer version when it comes out to receive further updates.
Estou com problemas no pagamento. O que devo fazer?
Contact the 2Checkout 24/7 English language support service by phone at +31 88 000 0008 (international) with all payment-related questions, or visit 2Checkout Shopper Support to request a solution to your issue.
Yes, it is. Our payments are processed via the 2Checkout payment gateway. 2Checkout provides the highest standards of online security and guarantees the safety of your payments and personal information.
Não recebi minha chave de ativação. O que devo fazer?
First of all, check your junk mail folder. You should receive the email with an activation key within 15 minutes of payment. If you can’t locate it, complete the Lost Key form in the Support Center. You can also contact our Support Team with the transaction number from your payment confirmation email.
If you haven’t received a payment confirmation email, you may have entered your contact information incorrectly. Please contact our Support Team with the time and date of your purchase, the program name, and your payment method.