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Top 10 Frequently Asked Support Questions
I need to download and install an older version of Movavi VideoSuite
I need to download and install an older version of Movavi Video Converter (Convert Movie)
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I lost my Activation Information or Movavi installation file



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My converted video and audio streams are out of sync.
My device does not recognize the converted video.
I get error message when I convert file.
I get error message when I start the program.
I have some other problem.

My converted video and audio streams are out of sync.

This problem might be fixed if you:

Note! We can not fix the problem if the original video is already out of sync.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Output settings (format, pre-set): *
Operating System on your PC: *
Original video source (e.g. - URL, DVD, video camera):
Please upload the original video file:
* - required

My device does not recognize the converted video.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Device (manufacture, model – e.g. Acer N300, PPC): *
Movavi software: * Version:
Output settings (format, pre-set): *
Operating System on your PC: *
Please upload the original video file:
Please upload a video file that plays fine on your device:
* - required

I get error message when I convert file.

This problem might be fixed if you:

  • Install the most recent version of Movavi software. Please check for updates.
  • Install the new version of Codec Pack:
    http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm
  • Give file a short name which contains no unreadable symbols;
  • Locate output folder on a local hard drive with enough free space to store output files.

Note! We can not fix the problem if the original video is corrupt.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Output settings (format, pre-set): *
Operating System on your PC: *
Error message: *
Original video source (e.g. - URL, DVD, video camera):
Please upload the original video file:
* - required

I get error message when I start program.

This problem might be fixed if you:

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Output settings (format, pre-set): *
Operating System on your PC: *
Error message: *
Please upload .DMP file from the directory where your Movavi software is installed - C:\Program Files\[Your-Movavi-software] by default:
* - required

I have some other problem.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Problem: *
Movavi software: * Version:
Output settings (format, pre-set): *
Operating System on your PC: *
Please upload the original video file:
* - required