Contact Movavi Support

The fastest way to get help on your issue is to check Top 10 Frequently Asked Support Questions or use the quick solutions
of 'Get Immediate Help' section. If, however, you could not solve your matter, please fill in the corresponding form below.

Get Immediate Help
Find the instant treatment of your issue by using the resources listed below:

Top 10 Frequently Asked Support Questions
I need to download and install an older version of Movavi Video Suite
I need to download and install an older version of Movavi Video Converter (Convert Movie)
I need to Check my Order Status
I lost my Activation Information or Movavi installation file
Fill In the Contact Form
If you still have a question, please fill in the corresponding form:

My converted video and audio streams are out of sync.
My device does not recognize the converted video.
I get error message when I convert file.
I get error message when I start the program.
I have some other problem.

My converted video and audio streams are out of sync.

This problem might be fixed if you:

Note! We can not fix the problem if the original video is already out of sync.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Output settings (format, preset): *
Operating System on your PC: *
Original video source (e.g. - URL, DVD, video camera):
Please upload the original video file:
* - required

My device does not recognize the converted video.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Device (manufacture, model – e.g. Acer N300, PPC): *
Movavi software: * Version:
Output settings (format, preset): *
Operating System on your PC: *
Please upload the original video file:
Please upload a video file that plays fine on your device:
* - required

I get error message when I convert file.

This problem might be fixed if you:

  • Install the most recent version of Movavi software. Please check for updates.
  • Install the new version of Codec Pack:
    http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm
  • Give file a short name which contains no unreadable symbols;
  • Locate output folder on a local hard drive with enough free space to store output files.

Note! We can not fix the problem if the original video is corrupt.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Output settings (format, preset): *
Operating System on your PC: *
Error message: *
Original video source (e.g. - URL, DVD, video camera):
Please upload the original video file:
* - required

I get error message when I start program.

This problem might be fixed if you:

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Movavi software: * Version:
Operating System on your PC: *
Error message: *
Please upload .DMP file from the directory where your Movavi software is installed - C:\Program Files\[Your-Movavi-software] by default:
* - required

I have some other problem.

Name:
Email: *
(Your email address will not be used for any purposes other than to provide support services)
Problem: *
Movavi software: * Version:
Output settings (format, preset): *
Operating System on your PC: *
Please upload the original video file:
* - required