Please read on to learn when and how you can apply for a refund.
Every one of our customers is important to us, and we do our best to ensure your experience with our software is enjoyable. All Movavi programs are available as trial versions with full functionality to enable you to make an informed purchase decision. If you have any issues with our software, please contact our support team. You’ll get an answer within three working days.
If your case falls under our refund policy, you can apply for a refund within 30 days after purchase or three days after renewing your subscription. The money will be returned to your bank or credit card account within ten working days after our Support Team confirms your refund.
Try for Free and Decide
You can try any of our programs for free to test their functionality and decide whether the software meets your needs. Each of the programs has its own trial limitations; please use the link below to learn more about them.
The paid downloadable content packs (Effect sets) that we offer for our software do not have free trials, but you can watch a demo video to decide about purchasing them. Also, all the pack descriptions include information about the programs compatible with a particular Effect set.
You Can Get Your Money Back If:
- You have a persistent technical issue with our program or Effect set, and our Support Team hasn’t been able to resolve it within 30 days. If you have encountered a technical problem with the program, with the installation and/or use of the purchased Effect set with a compatible program, contact our Support Team. Please provide a detailed description, screenshots of the issue, and any additionally requested information. If the Support Team does not solve your problem within 30 days, you may request a refund. Please note: if you don’t provide the information needed, we won’t be able to make the refund.
- You have accidentally purchased the same program or Effect set twice within 14 days. If two orders for the same program or Effect set are placed within 14 days of each other, one of the orders can be fully refunded. In this case, please contact us and provide your order numbers or transaction information for both orders.
- Your subscription has been renewed by mistake. If you didn’t plan to renew your subscription but did not cancel it in time, you may request a refund of the overpayment within three days of the renewal. Please note that only the last month of a subscription can be refunded. For an annual subscription, you can get your payment back for the upcoming year.
- You have experienced activation problems that were not solved within 24 hours. If you encountered a problem with program activation and our Support Team was unable to get back to you within 24 hours of your help request, you can request a refund. Please provide us a screenshot of the issue.
- You have purchased an Effect set, but you do not have any compatible Movavi programs. If you purchased an Effect set and none of your Movavi programs supports it, you may request a refund within 30 days of purchase. Please note that you should not have activated this set.
- You reconsidered purchasing a program or Effects set and have not activated it. If you’re a resident of the European Union, you can apply for a refund within 14 days since you have bought the product. If you’re a resident of the US, please consult your state’s laws to see if they provide for this option. The money spent on physical media can be refunded if the integrity of the package has not been compromised.
Here’s a summary table you can use to check which refund conditions can be applied in your case.
|When Can You Get a Refund|
What to Provide
When to Apply
What You Will Get
|A technical issue in a program or with an Effect set hasn’t been solved within 30 days||A detailed description, screenshots of the issue, and any additionally requested information||30 days after your purchase||A full refund|
|You accidentally purchased the same program or Effect set twice with less than 14 days between purchases||Your order numbers or transaction information for both orders||30 days after the first purchase||A full refund for one of the programs|
|Your monthly subscription was renewed by mistake||Nothing, we’ll check everything ourselves||Within three days of the renewal||A refund of the last month of subscription or of the payment for an upcoming annual subscription|
|You experienced activation problems which were not solved in 24 hours||A screenshot of the issue||30 days after the purchase||A full refund|
|You have purchased an Effect set, but you do not have any compatible Movavi programs||Nothing, we’ll check everything ourselves||30 days after the purchase||A full refund|
|You reconsidered purchasing a program or Effects set and have not activated it||A number of your order||14 days after the purchase for the EU, 3 or more days for the US (consult the state laws)||A full refund|
Please note that the above information applies only if you purchase directly from the Movavi website. Users who purchased our products from a retail store or online partner store should contact the seller regarding the applicable refund policy.
We do not refund transaction fees, commissions, or other similar payments.
Please Note That Refunds Can Not Be Processed If:
- You are not satisfied with the features (or lack of features) described on our website and available in the trial version.
- You are not satisfied with the contents of the Effect set as described on our website.
- You have reconsidered purchasing the program or Effects set but have already activated it.
- You no longer need a program or Effect set.
- You do not like a program or Effect set.
- You have found a program you like better after purchasing this product.
- You use our online services: Fastreel by Movavi, Online Video Converter, Free Online Screen Recorder, PDFChef.
Apply for a Refund
Your satisfaction with Movavi software is our primary goal. If you experience technical or other problems that cannot be solved, you can contact our Support Team by clicking Contact Our Support Team below and filling out the contact form. Our Support Team will contact you within three working days (24 hours for activation issues). You will need to provide information about your issue as described above: screenshots, order numbers, etc.
If your problem is covered by our refund policy's terms, the money will be returned to your bank or credit card account within ten working days after our Support Team confirms your refund.
If your country’s laws have other rules regarding refunds, please let us know. We will check out the details and make any appropriate refund in accordance with the law.
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