


1.5M+ users already subscribed to our newsletter
Refund policy
Please read on to learn when and how you can apply for a refund.
Every one of our customers is important to us, and we do our best to ensure your experience with our software is enjoyable. All Movavi programs are available as trial versions with full functionality to enable you to make an informed purchase decision. If you have any issues with our software, please contact our support team. You’ll get an answer within 3 working days.
If your case falls under our refund policy, you can apply for a refund within 30 calendar days after purchase or 3 calendar days after renewing your subscription. The money will be returned to your bank or credit card account within 10 working days after our Support Team confirms your refund.
Try for free and decide
You can try any of our programs for free to test their functionality and decide whether the software meets your needs. Each of the programs has its own trial limitations; please use the link below to learn more about them.
Trial version limitations in Movavi software
The paid downloadable content packs (“Effect Sets”) that we offer for our software do not have free trials, but you can watch a demo video to decide about purchasing them. Also, all the pack descriptions include information about the programs compatible with a particular Effect Set.
You can get your money back if:
Here’s a summary table you can use to check which refund conditions can be applied in your case.
Please note that the above information applies only if you purchase directly from the Movavi website. Users who purchased our products from a retail store or online partner store should contact the seller regarding the applicable refund policy.
For United Kingdom and European Economic Area users
When you purchase Movavi software or an Effect Set, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy) unless the digital content is defective, unavailable, or doesn’t perform as stated.
We do not refund transaction fees, commissions, or other similar payments.
Please note that refunds cannot be processed if:
Apply for a refund
Your satisfaction with Movavi software is our primary goal. If you experience technical or other problems that cannot be solved, you can contact our Support Team by clicking Contact Our Support Team below and filling out the contact form. Our Support Team will contact you within 3 working days (24 hours for activation issues). You will need to provide information about your issue as described above: screenshots, order numbers, etc.
If your country’s laws have other rules regarding refunds, please let us know. We will check out the details and make any appropriate refund if you are eligible to receive a refund in accordance with the applicable law.
Have questions?
Join for how-to guides, special offers, and app tips!
1.5M+ users already subscribed to our newsletter