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If you are experiencing problems or have questions about the installation process, the program features, or how to use the software, please visit our FAQ for fast access to common questions and answers.
For issues not covered in the FAQ, please contact our Support Team. You’ll get a response within three business days.
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Frequently asked questions about installation
I can't install the program – the installer is corrupted.
I can't install the program – the installer is corrupted.
Turn off your firewall and antivirus software temporarily or add an exception for the Movavi program, then download and install the program again. Be sure to re-enable your security!
When installing an updated version of Movavi software, do I need to uninstall the old one first?
When installing an updated version of Movavi software, do I need to uninstall the old one first?
No, you don't need to uninstall the previous version for minor update versions. The old version will be automatically uninstalled and the new one installed in its place.
I want to install Movavi software on both my desktop and my laptop. Can I do that?
I want to install Movavi software on both my desktop and my laptop. Can I do that?
Movavi products are licensed on per-computer basis, not per-user, site or company. So, to install Movavi software both on your desktop and laptop, you need to buy two licenses.
My antivirus program says that your file can be dangerous for my computer. What is the problem?
My antivirus program says that your file can be dangerous for my computer. What is the problem?
Rest assured that Movavi software does not contain any malicious code and it is safe to install on your computer. We have contacted the antivirus companies that display these messages to double-check the security of our software with them. Every Movavi program that is available for downloading from our website has a digital signature, so this message is a false alarm; you can safely ignore it if you have downloaded the program from the official Movavi website.
I want to change the language in the program interface. How can I do that?
I want to change the language in the program interface. How can I do that?
You can change the interface language in the program settings. The settings screen in each individual program may slightly differ. Once you’ve changed the setting, restart the program to activate the new language.
I have a new computer. What should I do to move the software I purchased to the new computer?
I have a new computer. What should I do to move the software I purchased to the new computer?
To move the software from one computer to another, you need to download the appropriate installation file on your new computer from your Movavi Account. Then uninstall the program from your old computer. Install the software on your new computer and activate it with the key you received when you originally purchased software, or any replacement key you may have received from our Support Team.
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